AlottaJoy wants you to be happy with all of your purchases from us. If you are not satisfied with your online purchase, then you may return it in-person at any of our store locations or through the mail. In-store and online returns are detailed further below. Please note that shipping charges paid for delivery of your package are not refunded as part of your return.
To Return In-Store
If you wish to return your online order in person to one of our store locations, then the return must be accompanied by the original packaging slip that comes with your order. For more details, please refer to our In-Store Customer Service Policies.
To Return by Mail
Instead of an in-store return, online purchases may be returned by mail, as described below. Please note that the return-by-mail option is not available for purchases made in-store.
- Returns by mail require issuance of a Return Merchandise Authorization (“RMA”) prior to the return shipment. To request an RMA, please contact our customer service department
- Returns by mail require issuance of an RMA within (90) days from the date the order was delivered.
- Using the original shipping packaging when possible, securely pack the item(s) along with all included parts, paperwork, and accessories. If you are unable to use the original shipping packaging, then you may use any other similar shipping packaging for the return. All products must be returned in original condition, to ensure a full refund.
- As part of the RMA process, you will be issued a return shipping label via e-mail. Print the label, remove all other labels from the return package, attach the return label to the package and drop it off at the nearest FedEx carrier pickup location. No additional postage is required. Return shipments are charged our then-current standard shipping and handling rate (and associated tax, if applicable) including surcharges for items marked for oversized shipment. The return shipping and handling charges will be deducted from the return credit issued. To avoid such deduction, you may use the in-store return process. If your order used a promotional shipping and handling rate, or if our shipping and handling rates have changed, then return shipping and handling rates may differ from the rates applicable to your original order. You may obtain an estimate of the shipping and handling charges by contacting Customer Service. Please note that surcharges for Alaska and Hawaii may apply.
- Refunds for qualifying returns will be issued to the original form of payment and will be processed within 30 days of our receipt of the returned item(s). Please note that refunds for gift returns will be issued to the original purchaser.
- We recommend keeping the return tracking number for your return package. You may track your return shipment with the tracking number at https://www.fedex.com/en-us/tracking.html. The risk of loss and title for items shipped by you do not pass to us until we receive the items from the carrier.